Product Availability by Region​

 

Willy Works currently accepts and fulfills orders from customers located in the United States only.

​

Life Casting Kits, custom products, made-to-order products, premade products, and creator collaboration products are currently available for shipment within the United States only.

​

Orders placed from outside the United States will not be accepted or fulfilled.

​

Discreet Packaging

​

All orders are shipped in plain, unbranded outer packaging with no visible reference to Willy Works or product contents. Packaging is designed to protect customer privacy during delivery.

​

Dispatch & Processing Times

​

PreMade Products
Most premade items are dispatched within 3 business days of purchase.

​

Custom & Made-to-Order Items
Custom silicone products are typically dispatched within 21 business days from final approval and payment. Production timelines are estimates and may vary based on order volume, material availability, or unforeseen delays. If production capacity is reached, life casting kit orders may be temporarily paused to prevent further delays.

​​

Orders placed through creator collaborations follow the same production and dispatch timelines unless otherwise stated.

​

If Willy Works becomes unable to ship an order within the stated or expected timeframe, we will contact the customer with an updated estimate and, where required by applicable law, offer the option to accept the delay or cancel the unshipped order for a refund.

​

Tracking information is provided where available once an order has been dispatched.

​

Return of Casts (Customer to Willy Works)​

​

Customers are responsible for securely packaging casts sent to Willy Works and following the provided return process.

​

If an approved cast is lost or damaged while being returned to Willy Works, the customer should contact Willy Works promptly after tracking indicates an unresolved delivery issue or after the cast is confirmed damaged in transit.

​

Replacement eligibility will be reviewed under the conditions below and the Returns & Refund Policy. Where the stated requirements are satisfied and the loss or damage is verified, Willy Works will provide the applicable remedy, which may include replacement casting materials.

​

To qualify:

• Verification photographs must have been submitted and approved before return.

• The cast must have been shipped using the provided prepaid mailer box.

• Valid tracking must confirm that the cast was shipped in accordance with the return process.

• The cast must be confirmed lost in transit or must arrive damaged because of transit handling.

​

Supporting evidence such as tracking information, packaging photographs, or photographs of the damaged cast may be required.

​​

​

Shipping Methods

​

Orders are dispatched using reliable postal and courier services appropriate to the destination. Delivery timeframes are estimates and may vary based on carrier performance.​

​

Willy Works is not responsible for delays once an order has entered the courier network.

​

For products shipped to the customer, risk transfers to the customer once delivery is confirmed at the address provided at checkout. If tracking confirms delivery but the customer cannot locate the parcel, the customer should contact the carrier and Willy Works promptly so the matter can be investigated.

​

​Orders from this website are fulfilled under the Willy Works brand or in association with a creator collaboration. Packaging and dispatch remain discreet and handled solely by Willy Works.

​​

​​​

Incorrect Addresses & Undelivered Orders

​

Customers are responsible for providing accurate and complete delivery information.

​

Where an order is returned because the customer supplied an incorrect or incomplete address, original shipping charges are non-refundable and the customer may be required to pay any additional carrier, recovery, or redelivery costs before the order is resent.

​

If tracking confirms delivery to the address provided at checkout, the order will generally be considered fulfilled and may not be eligible for refund or replacement, except where tracking is shown to be inaccurate, the parcel is returned to Willy Works, an eligible shipping claim is verified, or another remedy is required under the Returns & Refund Policy or applicable law.

​

​

Lost or Damaged Orders

​

Claims for items received damaged must be reported within 14 days after delivery. Claims for parcels believed to be lost must be reported promptly after the estimated delivery date or after tracking indicates an unresolved delivery issue.

​

Customers should provide photographs, tracking details, packaging images, or other supporting evidence where applicable.

 

Where a claim is verified, Willy Works will provide the remedy described in the Returns & Refund Policy, which may include replacement or refund depending on the circumstances and applicable law.

​

Willy Works is responsible for shipping and customer support for orders placed directly through the Willy Works website, including creator-collaboration products sold and fulfilled by Willy Works.

​

Products purchased directly from an independent creator, reseller, marketplace, or other third-party seller are governed by that seller’s own shipping, return, and customer-service policies. Customers should contact the seller shown on their order confirmation or receipt.

​

Third-party creators are not responsible for shipping issues involving orders placed directly through Willy Works unless expressly stated in a separate written agreement.

​

​

Cancellations Before Dispatch

​

Life Casting Kit orders may be cancelled before dispatch. Premade Range and custom Stage 2 orders may be cancelled before production begins. Once dispatch or production has begun, cancellation eligibility is governed by the Returns & Refund Policy.

​

​

For any shipping-related questions, please contact us at support@willyworkstoys.com